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The BETC canteen was born out of a strong desire to modernize the internal dining experience and offer employees an innovative service that reflects the agency’s identity. The objective was to go beyond the traditional corporate cafeteria model and provide a more flexible, digitalized system adapted to new habits. With more than a thousand employees, the challenge was to design a solution capable of streamlining meal management while ensuring a simple and enjoyable experience for users.
The project began with a functional and technical scoping phase aimed at identifying the needs of employees, HR, the finance department, and the catering team. Key journeys were defined around three main areas: ordering and table service, payment via the app or kiosk, and integration with BETC’s login and badge system. We then worked on the technical architecture and integration with existing systems to ensure consistency and full process automation.
One of the cornerstones of the system was the introduction of an intuitive mobile application, providing access to the daily menu, ordering, account top-ups, and order history tracking. The experience was designed to be fast, clear, and accessible to all, while offering maximum flexibility.
The system relied on an internal e-wallet, connected to Stripe for payment processing, and directly linked to the company’s HRIS. This technological choice allowed for automation and security of all transactions, while factoring in the company subsidy, and easing management for internal services. Employees benefited from a simple and transparent payment method, while the administration had access to centralized and reliable tracking. The entire infrastructure was connected to the existing Cashpad POS system through multiple APIs.
In addition to the mobile application, a touchscreen kiosk was installed at the canteen entrance. This setup allowed both employees and external visitors to place orders or top up their accounts without using their smartphone. Connected in real time to the central system, it provided a complementary and practical solution to handle peak periods.
My role also included daily technical supervision and continuous system improvement. I ensured maintenance, incident tracking, and the implementation of fixes, as well as the integration of new features in response to requests from users or internal services. This work helped maintain a high level of reliability and satisfaction.
A dedicated data export module was developed to meet reporting and financial management needs. Data could be extracted as customized reports, facilitating accounting, budget monitoring, and usage analysis (attendance, payment breakdown). This analytical dimension became a key asset for optimizing the service over time.